Rules and Regulations
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Kansas Department of Corrections. All items in this catalog have been approved for purchase. This is a statewide monthly package program. Offenders may receive (1) one package per month, not to exceed a total value of $75, which is to include sales tax and shipping and handling (i.e. Products + sales tax + S&H must be $75 or less). If you order more than $75, Union Supply Direct will remove items at our discretion to meet the dollar requirement. Offenders classified as incentive level II, III, or E are eligible to receive (1) one package per month. All others are ineligible to participate in the monthly package program. If an offender’s incentive level changes or they are released/paroled prior to the shipping of a package, Union Supply Direct will cancel the order and issue a refund to the purchaser. Package privileges are subject to change without notice.
 
OFFENDERS: The ordering deadlines for offenders are set by the facility and subject to change at any time. All offender orders must be placed by facility telephones. Offenders must place all orders using the 5-digit “offender” phone order #. All offender item numbers are identified on the offender phone order form and catalog. All 3rd party orders will use the 7-digit item # identified on the web, offender phone order menu, and catalog.
 
FAMILY AND FRIENDS: Sales Orders can be placed by friends and family using the Union Supply website (KSpackageprogram.com), calling our toll-free customer service number, or mail. The ordering deadline for friends and family is typically the 1st Friday of every month. Some months may vary due to holidays and scheduled delivery dates. If an order is received after the deadline (see ordering period calendar) it will be processed for the following month.
 

Ordering Period:

Inmate Ordering Deadline:

Family & Friends Ordering Deadline:

Approx Week(s) of Delivery:

Kansas / Facility Credit Deadline

Mar 8 - Apr 4

Thurs, Apr 3

Fri, Apr 4

Apr 28 - May 9

Fri, Apr 18

Apr 5 - May 2

Thurs, May 1

Fri, May 2

May 26 - Jun 6

Fri, May 16

May 3 - Jun 6

Thurs, Jun 5

Fri, Jun 6

Jun 30 - Jul 11

Fri, Jun 20

June 7 - Jul 4

Thurs, Jul 3

Fri, Jul 4

Jul 28 - Aug 8

Fri, Jul 18

Jul 5 - Aug 1

Thurs, Jul 31

Fri, Aug 1

Aug 25 - Sep 5

Fri, Aug 15

Aug 2 - Sep 5

Thurs, Sep 4

Fri, Sep 5

Sep 29 - Oct 10

Fri, Sep 19
 
PRODUCT: We make every effort to show and describe the merchandise and information as accurately as possible. However, manufacturers sometimes make changes once our catalog has been printed. If an item is discontinued by the manufacturer, or unavailable for any reason, we will not charge for the product. There will be no substitutions made for any items. Please refer to the product limits noted for each category. Union Supply Direct assumes the responsibility to remove items at our discretion if they exceed the maximum total product limit(s).
 
PAYMENT: We accept the following forms of payment: credit, debit or prepaid cards, facility checks, cashier's checks, personal checks (must have name, address & phone number imprinted), money order (we only accept domestic money orders issued in the U.S.), or cash through Ace Cash Express (see previous page for details). Please make it payable to Union Supply Direct. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Please be sure to provide the exact card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file. The credit card will be charged at the time your order is placed. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
 
SALES TAX: Sales tax is required by the state of Kansas Department of Revenue on all purchases. State and local taxes vary by the address of each facility. Please refer to the chart above for the appropriate sales tax rate. Final tax rates are determined by the Kansas Department of Revenue and are subject to change at any time. Please visit our website to find the current tax rate percentage by facility name.
 
Facility Name
Food Tax Rate %
Non-Food Tax Rate %
Maximum Product Sub-Total
 El Dorado Correctional Facility

0.00%

6.50%

$65.45
 Ellsworth Correctional Facility

2.25%

8.75%

$62.30
 Hutchinson Correctional Facility

1.75%

8.25%

$63.00
 Hutchinson Correctional Facility - Work Release

1.75%

8.25%

$63.00
 Lansing Correctional Facility

2.90%

9.40%

$61.39
 Larned Corr. Mental Health Facility

2.00%

8.50% 

$62.65
 Norton Correctional Facility

1.75%

8.25%

$63.70
 Oswego Correctional Facility

2.75%

9.25% 

$62.65
 Stockton Correctional Center

3.00%

9.50%

$61.25
 Topeka Correctional Facility - Work Release

2.85%

9.35%

$61.46
 Topeka Women's Correctional Facility

2.85%

9.35%

$61.46
 Winfield Correctional Facility

2.00%

8.50%

$62.65
 
SHIPPING: All shipped packages will be charged $5.00 (Non-Refundable). Orders that are cancelled due to ineligibility will not be charged.
 
DELIVERY INFORMATION: All packages will be delivered to each facility at one time following the ordering period and will be distributed shortly after their arrival. Please refer to the ordering deadlines listed in the calendar on the previous page to see when your package is tentatively scheduled for delivery.
 
RETURNS: Used, abused, or damaged product cannot be returned, exchanged, or refunded. Please check all items upon receipt. If any of these items are missing or damaged in transit, the credit request must be reported no later than the designated “facility credit deadline.” Any credit requested after the deadline will not be accepted. Union Supply is not responsible for any items ordered in error. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
CUSTOMER SERVICE INQUIRIES:
Facilities/offenders will have approximately 2 weeks after delivery to report any credit issues. The facility credit deadline is listed on the calendar shown on the previous page. There will be no additional credits issued once the deadline has been reached. KDOC/KCI will not handle any calls or questions regarding the monthly package program. *Please allow 2 weeks after the approximate delivery date before contacting customer service in regard to the status of your package.
 
Submit ALL Inquiries to Union Supply Direct:
Attn: Customer Service, Dept. 721, P.O. Box 619059, Dallas, TX 75261-9059
Toll Free Phone: 562-361-5717
Email: CustomerService@UnionSupplyDirect.com
You can also visit KSpackageprogram.com